Kalpana’s Fine Soaps LLC & Kalpana’s Designs strive for total customer satisfaction by giving you and your loved ones the “Wow Experience” with our products.
***Returns & Warranty for Soap and Beauty Products***
If for any reason you are not satisfied with your beauty product, please contact us for return/exchange approval within 14 days of purchase. Please allow 10 business days for your refund after we physically receive your returned item.
We can only accept returns and exchanges on unused/unaltered and in new condition beauty items and return shipping costs are covered by the buyer.
If the wrong item is sent to you, please contact us as soon as possible so we can correct your order.
***Returns & Warranty for Jewelry***
Kalpana’s Designs is dedicated to providing quality artisan jewelry and prompt, polite customer service.
In the event an item contains a construction issue (other than normal wear and use), returns may be applied to items postmarked within 1 year of the original receipt date. Please contact us within the specified time to arrange the return.
New items must be returned (within 30 days of purchase) in their original packaging, intact and unused and in new condition, and include any original sales receipts. Items returned for reasons other than carrier damage are at the expense of the buyer, no exceptions will be made. In the case of carrier damage, please contact us for further instructions.
Please allow 10 business days for your refund after we physically receive your returned item.
A Note on color accuracy on our website concerning our products: while we make every effort to depict our products in their true color, there may be differences in color depth, contrast, brightness, tone and shade related to the differences in calibration in various computer monitor settings and technologies that we have no control over. Due to different computer monitors/calibrations, colors may vary slightly from the picture provided. Any shipping for returns due to color variance are at the buyer’s expense.
A Note on natural metals & oxidization: copper and silver will age or patina with wear and use. This is not covered under any warranty expressed or implied.